If you are not satisfied with your Qrynt subscription, you may request a full refund within 30 days of your initial purchase date, no questions asked.
This applies to first-time purchases of Pro and Team plans. Renewal charges are eligible for a refund if requested within 7 days of the renewal date.
To request a refund, contact us by email:
Alternatively, you can contact Paddle directly at paddle.com/legal/customer-support for billing-related issues.
Once a refund is approved, it is processed by Paddle and typically appears on your statement within 5–10 business days, depending on your bank or card issuer.
You may cancel your subscription at any time from your dashboard → Billing → Manage subscription. Cancellation stops future charges. Access continues until the end of the current billing period. Cancellation does not automatically trigger a refund — submit a refund request separately if eligible.
If you have a billing concern, please contact us before initiating a chargeback. Paddle, as Merchant of Record, will respond to any dispute filed with your bank. Unresolved disputes may result in account suspension.